Privacy Policy
Last updated: May 19, 2026
Privacy Notice
This Privacy Policy for Calzy ("we", "us", or "our") describes how and why we may access, collect, store, use, and share your personal information when you use our services, including when you:
- Visit https://calzy.co
- Use Calzy and related services
- Interact with us through customer support, marketing, or communications
Calzy is an AI receptionist platform that helps businesses manage bookings, answer customer questions, automate scheduling conversations, send reminders, and handle customer communication across web chat and messaging platforms such as Instagram, WhatsApp, and SMS.
Businesses can connect their Google Calendar so Calzy can check availability and create, update, reschedule, or cancel booking events on their behalf.
Calzy also stores customer conversation and booking information to provide scheduling and customer support functionality.
Questions or concerns? Contact us at info@calzy.co.
Summary of Key Points
- We collect information you provide directly to us, including names, email addresses, phone numbers, booking information, and communication data.
- We may receive information from third-party integrations you connect, including Google Calendar.
- We use your information to provide scheduling, booking, automation, analytics, support, and communication features.
- We use AI-powered technologies to help automate customer communication and scheduling workflows.
- We do not sell personal information.
- We do not use Google Workspace API data to train generalized AI or machine learning models.
- You may request access, correction, deletion, or export of your personal information by contacting info@calzy.co.
1. What Information Do We Collect?
Personal Information You Provide
We may collect information you voluntarily provide when using our Services, including:
- Names
- Email addresses
- Phone numbers
- Booking details
- Customer conversation content
- Billing information
- Business information
- Calendar configuration data
Payment Data
Payments may be processed by third-party payment providers such as Stripe. We do not store full payment card information on our own servers.
Stripe Privacy Policy: https://stripe.com/privacy
Information Automatically Collected
We may automatically collect certain technical information when you use our Services, including:
- IP address
- Browser and device information
- Usage data
- Referring URLs
- Device identifiers
- Error logs
- Analytics information
We may use cookies and similar technologies to maintain functionality, improve performance, and analyze usage of our Services.
Third-Party Integrations
We may allow users to connect third-party services, such as Google Calendar or messaging platforms, to enable scheduling and communication functionality.
When you connect a third-party account, we may receive limited account and authorization information necessary to provide the requested functionality.
Google API Data
Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
We use Google Calendar data solely to provide scheduling and booking functionality requested by users, including:
- Checking calendar availability
- Displaying connected calendars
- Creating calendar events
- Updating calendar events
- Rescheduling events
- Canceling events
We do not sell Google user data.
We do not use data obtained through Google Workspace APIs to develop, improve, or train generalized artificial intelligence or machine learning models.
If a user disconnects their Google Calendar integration, Calzy will stop accessing Google Calendar data except where retention is required for security, fraud prevention, legal compliance, or legitimate operational purposes.
2. How Do We Process Your Information?
We process personal information to:
- Create and manage accounts
- Provide booking and scheduling functionality
- Automate customer communication
- Send reminders and notifications
- Respond to support requests
- Improve our Services
- Maintain security and prevent abuse
- Analyze product usage and performance
- Comply with legal obligations
We may also process information with your consent or as otherwise permitted by law.
3. Legal Bases for Processing
Depending on your location, we may rely on the following legal bases:
- Consent
- Performance of a contract
- Legitimate interests
- Legal obligations
- Protection of vital interests
4. When and With Whom Do We Share Personal Information?
We may share personal information with trusted service providers and infrastructure partners that help us operate our Services, including providers for:
- Hosting
- Analytics
- Payments
- Messaging
- Cloud infrastructure
- AI processing
- Customer support
We do not sell personal information.
We may also share information:
- To comply with legal obligations
- During business transfers or acquisitions
- To protect rights, safety, and security
5. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Keep users logged in
- Maintain site functionality
- Improve performance
- Analyze product usage
- Prevent fraud and abuse
We may use analytics providers such as Google Analytics to understand usage trends and improve reliability and user experience.
Google Analytics: https://policies.google.com/privacy
You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
6. Artificial Intelligence Features
Calzy offers AI-powered functionality designed to help businesses automate customer communication and scheduling workflows.
These features may include:
- AI-powered customer communication
- Booking automation
- Scheduling assistance
- Customer support automation
To provide these features, certain customer messages and scheduling information may be processed by third-party AI infrastructure providers.
We implement safeguards designed to protect personal information processed through these systems.
7. How Long Do We Keep Information?
We retain personal information for as long as necessary to:
- Provide our Services
- Maintain accounts
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
- Protect security and integrity
When information is no longer needed, we will delete or anonymize it where reasonably possible.
8. How Do We Keep Information Safe?
We implement reasonable technical and organizational safeguards designed to protect personal information.
However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
9. Do We Collect Information From Minors?
Our Services are not intended for children under 18 years of age.
We do not knowingly collect personal information from minors.
If you believe we have collected information from a minor, contact us at info@calzy.co.
10. Your Privacy Rights
Depending on your location, you may have rights including:
- Access to your personal information
- Correction of inaccurate information
- Deletion of personal information
- Data portability
- Restriction or objection to processing
- Withdrawal of consent
To exercise your rights, contact: info@calzy.co
11. United States Privacy Rights
Residents of certain US states may have additional privacy rights under applicable law.
We do not sell personal information.
We may collect the following categories of personal information:
| Category | Collected |
|---|---|
| Identifiers | YES |
| Commercial information | YES |
| Internet/network activity | YES |
| Geolocation data | YES |
| Sensitive information | NO |
| Biometric information | NO |
12. SMS and Mobile Data
We do not sell or share mobile phone numbers or SMS consent data with third parties for marketing purposes.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Calzy
info@calzy.co
15. Requests to Review, Update, or Delete Information
To request access, correction, export, or deletion of your personal information, contact: